PFT Support Hours:
Monday through Friday
8:00am – 5:00pm EST

Concierge Style PFT Support

Our products are built better, so we can back them better.

While our products offer the most uptime industry wide, sometimes technical difficulties happen. Our goal is to make sure that when it happens, we help you as quickly and efficiently as possible so you can get on with your day.

Stay up to date and keep your PFT lab up and running with support from our knowledgeable, 100% US based, live support team. You can reach us via phone, email, and remotely utilizing our ComPAS QuickSupport tool, where we can observe any issues and usually get you a resolution within 15 minutes.

Our overall customer satisfaction rate is nearly 95% because we value your business as a partnership, and we strive to take care of you as part of the Morgan family.

Join our family today and see for yourself what design innovation and support looks like.

Stay up-to-date with our ComPAS2 License Program

During the lifespan of a typical PFT system, it is the software and not hardware that is constantly changing. New test and reporting capability, new operating systems or advances in remote data access and interpretation are occurring all the time.

ComPAS2 software development at Morgan Scientific never ceases! To ensure that customers are always up to date with minimal expense, we created the ComPAS2 License program.

With our software license program, all support, customizations and configurations, software upgrades, as well as full software capabilities will be accessible to you at no additional cost.

In ComPAS2 it is all included! Since the Morgan hardware has such remarkable longevity, we believe the software should always remain current. For the cost of testing 3-4 patients per year the ComPAS2 License ensures you have the latest in PFT standards and test capability.

Ask us about our
Licensing Program

Morgan Scientific is the only PFT equipment provider to offer premium plans that extend and enhance your original warranty.

Level up your customer service and support experience from the leaders in Pulmonary Function Testing and the people that know your products best.

Guaranteed service by an authorized Morgan Scientific representative
Phone, email, and remote-connect support through various remote access solutions
Extended warranties to protect your investment

MorganCARE: Coverage for a greater peace of mind

Frequently Asked Questions

Can ComPAS2 software operate with all supported versions of Windows®?

Yes! ComPAS2 will work with Windows® 10. Microsoft no longer supports any version prior.

Is ComPAS2 easy to navigate?

Yes! ComPAS2 is Windows®-based, and the user is not required to use a mouse for all actions. In testing, a simple `{`Space Bar`}` will start and end test efforts so full attention can be focused on the patient. Complete navigation of ComPAS2 is simple and highly user-friendly.

Does ComPAS2 help the technician obtain results that meet ATS guidelines?

Yes! Each physiological effort (F/V Loop, spirogram, DLCO maneuver etc.) is checked for ATS effort acceptability. A hollow check-mark beside a result indicates individual effort acceptability; a group of 3 solid check-marks confirms both effort and reproducibility criteria have been met. Furthermore, a table of ATS criteria is helpful to indicate why an effort is failing to meet recommendations.

Does ComPAS2 provide a variety of final report formats?

Yes! The report options in ComPAS2 are stunning! A wide range of report styles come standard with the software and a report editor allows for customization. Standard reports include a variety of single-page screening designs, full test reports, summary reports showing all test efforts, disability reports and quality assurance reports.

Can the user select different predicted equation authors?

Yes! ComPAS2 is supplied with standard predicted sets such as: Global Lung Initiative (GLI), Knudson, Inter-Mountain, Miller and NHANES III. Any predicted set can be modified to suit individual clinical preferences. Not only can the predicted equations be edited for preference, but the test equations (i.e. DLCO etc.) can also be changed should new recommendations appear in clinical journals.

Does ComPAS2 have computer impression capability?

Yes! Two standard computer impression algorithms are provided with ComPAS2. If desired, they can be edited for individual clinical preferences through the configuration menu.

Can ComPAS2 be networked?

Yes! ComPAS2 operates on SQL server and is ideal for small or large network situations.

Does ComPAS2 have online Help?

Yes! Both online Quick Support via direct internet access and a 'state of the art' Help system is provided that has detailed information in attractive informative screens. The Help covers all areas of software and hardware operation including pictorial maintenance guides and service assistance.

Can the Technician and Physician Notepad be configured with frequently used sentences?

Yes! Each user can store frequently used sentences. They are displayed for instant use beside the notepad. On the physician screen, the computer impression is displayed and can be 'copied' to the notepad and altered for final clinical interpretation.

Can the user edit the Bronchial Challenge protocol?

Yes! The protocol can be entirely customized to suit the levels of bronchial challenge (Methacholine, Aridol, cold air or other drug). The protocol sets-up the flow of the test with clocks to count-down nebulizer administration guide the study.

Can the ComPAS2 interface with my EMR?

Yes! Since no two sites are alike, ComPAS2 provides many different interface options including:

HL7 export of test results via:
- File drop-off
- TCP/IP or Web Services
Patient lookup via:
- Supplied DLL
- TCP/IP or Web Services
Visit data via:
- File drop-off
- TCP/IP or Web Services
- HL7 listening agent

Can the physician enter interpretations remotely?

Yes! The ComPAS2 Task Manager provides elegant data exchange across the office of hospital network. When tests are completed in the pulmonary lab, results can be routed to any network-connected station for physician interpretation. In cases where multiple physicians will interpret results, the Task Manager automatically sends the appropriate patient results to each physician.

We value personal interactions

New customers have told us how different their experience is with Morgan compared with other companies. We do not believe in voicemail separation from our customers.

Every call to our office is greeted with a cheerful and helpful human voice!

We have found that more than 90% of customer problems can be diagnosed and resolved over the phone (normally within 10 minutes).

The average product specialist at Morgan has at least 15 years experience in this field and collectively we remain committed and proud of our customer support.

Do you have a recommendation for our software?
Tell us more!

Customer input into our ongoing development is encouraged. At Morgan Scientific, we really do listen to what our customers have to say; so often wonderful new features in our products have come as a direct result of customer suggestions or requests. Not only do we respond to new ideas, when changes are completed and tested, our ComPAS2 License program makes them available to the entire ‘Morgan family of users’.

Send us your
suggestions

Our Clients Love Our Products
And Our Commitment to Excellent Service

Morgan is clearly focused on delivering results

Daniel Weiner, MD, Children's Hospital of Pittsburgh

We are delighted to have been using ComPAS2 and Morgan Scientific hardware for more than 5 years. Morgan is clearly focused on delivering results and meeting the needs and challenges of our busy, pediatric focused laboratory. They have implemented many software features at the request of our lab and other labs (standard deviation scores, GLI equations, cough peak flow, data importing, to name a few), and designed a myriad of customized reports (lung transplant, exercise, 6 minute walk testing) to display patient results in an informative way. They have implemented interfaces to our EMR for both results and billing. Their responsiveness and customer support is second to none, with new features often times implemented in real time via Quick Support. The Task Manager allows us to use ComPAS2 as a teaching tool for our fellows. This support is a level far beyond any of their competitors. They are developing cutting edge methodologies (lung clearance index, steady state diffusing capacity) which will advance pediatric lung function testing.

The support from Morgan Scientific has been and continues to have no equal.

David S. Shayne, RRT, CPFT, C-CPT, Rochester General Hospital

Our lab has been using Morgan Scientific equipment for over 20 years. When I bought our first system there was no question that Morgan hardware and software was the superior product and this remains true today. The support from Morgan Scientific has been and continues to have no equal.
I know of no other medical instrument company that would allow you to speak directly with the person that wrote the software that you have a question about or would like a change made to. The staff has truly impressed us with their knowledge of their hardware, Pulmonary Physiology and more so their ability to communicate this to our staff.
We have tested over 30,000 patients with Morgan equipment, during this time there has never been a day that our lab has not been ``up and running``.
This company is recommended with no hesitation, they are not simply vendors they are part of our department, our partners and will continue to be for the foreseeable future.